ASSIST-CARD > What is Assistance?
What is Travelers's Assistance?
WHAT IS TRAVELERS' ASSISTANCE?
Even the most perfectly planned trip, either the most expensive to a very distant
country or the more trivial to a bordering one, may be spoiled by an illness, or
by the misplacement of your luggage, or by a car accident or by a theft. Language
differences, other customs or laws may transform what, had it happened in your own
country, would have been something easily controllable and even minor, into a nightmare.
The most stressing thing, in these cases, is not being able to reach the adequate
local help in your familiar language and any time of the day. The travelers assistance
service provided by ASSIST-CARD is exactly that: we will solve your problem, and
will take upon the expenses involved, the moment you need it, therefore allowing
you to continue enjoying your trip as soon as possible. The services that ASSIST-CARD
provides cannot be compared. It is essential to have local offices in the country
where the assistance is requested. ASSIST-CARD is indeed the only company that actually
has a reliable assistances network, established locally in 48 countries and that
works 24 hours a day, 365 days a year with a staff trained to handle emergency situations
and provide the best service in the shortest time span.
ASSIST-CARD IS NOT INSURANCE
The service ASSIST-CARD provides is Integral Travelers Assistance, which is absolutely
different from the travel insurance system. Generally insurance companies only reimburse,
eventually, expenses once you are back. In case of an emergency, you will have to
find personally, and most of the times in a strange language, the help you need.
On the contrary, ASSIST-CARD will assist you right away and on the spot, providing
the needed help and at no cost at all for you. In a simple example, in case of fire
in your house, the insurance company will just pay for the damages. ASSIST-CARD
is the Fire Department.
HOW WE WORK
Every person who purchases an ASSIST-CARD card will receive all the information
needed to request assistance. You will be able to print a sticker to fix onto your
travel documents to help them to be returned to you in case they are lost or stolen
as well as luggage tags that will allow the retrieval of your bags and their return
in case they have been wrongly sent to another airport by the airline. But the most
important document of all are the telephone numbers of the Alarm Centers corresponding
to the place you will visit. In any of these Alarm Centers, our trained staff of
emergency operators will answer any question or provide any kind of help you may
need, 24/7, 365 days a year and in many languages.