ASSIST-CARD

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IF YOU ARE TRAVELING AND NEED HELP TO SOLVE ANY EMERGENCY, WHO ARE YOU GOING TO CALL?

If you and your family face any travel emergency such as the need of medical assistance, or your luggage being sent to another airport, or a missed connection, or lost or stolen travel documents, or an accident with a rented car, by simply calling collect our nearest Alarm Center, ASSIST-CARD will assist you 24/7 in your own language, right at the moment and on the spot, providing the required help and at no cost for you.

ASSIST-CARD has designed different travel assistance products suitable either for Leisure or for Corporate travelers. Most of these products include, among others, the following services:

Medical expenses for an accident and for illness
Expenses on medicines
Dental expenses
Luggage identification and tracking
Indemnity for luggage lost by the airline
Transfer of a relative in case of your hospitalization
Stickers for retrieval and return of lost or stolen passport and other travel documents

Always travel with your ASSIST-CARD.

SATISFACTION GUARANTEE ASSIST-CARD

ASSIST-CARD is proud to offer its customers worldwide, quality service and excellence.

This assertion is supported by its global network of Alarm Centers, experience and training of its personnel, its very extensive international network of providers, their technology infrastructure and quality of services that are provided in full compliance with its contractual obligations. What is reflected in the high rate of customer satisfaction.

Con este respaldo es que ASSIST-CARD brinda a sus Titulares la presente Garantía de Satisfacción conforme a las siguientes estipulaciones:

In the event that a holder, even when ASSIST-CARD gave you their services in full compliance with each and every one of their obligations is not satisfied because it has the perception that the service provided has not met your expectations, you have the possibility immediately reverse this situation.
To this must be reported immediately to the Central ASSIST-CARD has coordinated its assistance and request the intervention of the International Quality Management ASSIST-CARD
Once in contact with the Directorate the Contractor shall explain the reasons underlying their dissatisfaction in order to allow the ASSIST-CARD corroborate such Holder and try, if it is within their means and according to General and Specific Conditions of Employment, take measures to reverse the perception of the Contractor.
If finally - and except in the case of fault of the will and capacity to act ASSIST-CARD - satisfaction is not achieved Holder, ASSIST-CARD will have the full refund and / or part of the amount from your card, upon presentation by the Consultant of the original sales receipt thereof.
This Satisfaction Guarantee is only valid for the ASSIST-CARD PRIVILEGED - PREMIUM - CLASSIC - ESSENTIAL and LATINA

It is expressly clarified and you accept the Contractor when requesting Satisfaction Guarantee that the final declaration of the decision itself is exclusive and ASSIST-CARD provides the margin of the obligations arising from the General and Particular Conditions, and without the it involves granting endorsement by ASSIST-CARD of the causes that led to dissatisfaction by the Consultant.

ASSIST-CARD is the only travel assistance company that offers satisfaction guaranteed or Money Back.