Should you need any kind of assistance, either medical, odontological, legal, etc. you must call collect the nearest Alarm Center according to the telephones list you will be provided with. Or you can check the telephone number at this site (LINK)If you experience any difficulty contacting it, please call the corresponding Regional Alarm Center or any other ASSIST-CARD office in the world.

What you can do is issue your ASSIST-CARD valid for the amount days you are sure you will stay abroad. If you stay longer, you may extend the validity at least 2 days before its expiration.. You can do this as many times as you wish, until the maximum 90 consecutive days period our General Conditions state is fulfilled.

Yes. Some of our products, such as the Young, Corporate daily and Corporate Premium daily cards, do not provide services in case of any pre-existent condition. Some others, such as the Classic, Premium, Corporate yearly, Corporate Premium yearly and Multitrip cards, have a limit of U$S 300 for pre-existent illnesses. Our EuroClassic card will entitle you to receive assistance up to Euro 300 in case you suffer from a pre-existing disease. And finally, our Privileged card is the only one in the market that will provide you with services up to U$S 2,500 for daily cards and U$S 5,000 for annual cards in case of a pre-existent illness.

Except for the Young card, all the ASSIST-CARD yearly cards were especially designed for frequent travelers and are valid for all the trips the cardholder makes during its 365 days' validity, with the only restriction that no trip can last longer than 120 consecutive days in the case of the Privileged yearly card, and 90 consecutive days in the case of our Premium, Corporate, Corporate Premium, EuroClassic and Multitrip yearly cards. Once you have been 120 or 90 consecutive days (according to the card purchased) abroad, the card loses its validity until you return to the country of issuance. When you start a new trip (always within the 365 days' validity), the card is re-validated and usable again to request any of our services. On the other hand, the Young card (which can be purchased per week) will provide services for trips starting from 8-weeks' duration and up to the whole year.

We generally do. But sometimes we cannot, either because it is not a local custom (for instance in the US, where doctors prefer to see patients in their own offices), or because the reason of the call makes it necessary that the patient is seen at a hospital (in case for instance of traumatological problem, where our assistance operator is sure that X-Rays will be needed) or directly at the office of a specialist.

Our office in the US, located in Miami, works 24 hours a day, 7 days a week, since more than 20 years ago. Our staff there provides assistance to travelers from all over the world who are visiting the country. Therefore, if you are not an US resident, you can issue your card online to be used in the US. To access our services, you must simply call our Toll Free line for the US (1 800 874 2223). According to your specific needs or the location you are at, you will be instructed on how to proceed or where to go.

ASSIST-CARD is not a travel insurance company but a travelers assistance organization. The travelers' assistance concept is absolutely different from travel insurance:

If you carry a travelers insurance policy from even the largest insurance company, you should personally get the services of a physician or a specialist, in many cases in spite of the language barrier. Or you must decide what hospital to go to. Or, in the best possible scenario, they would provide you with mere referrals. And it is you the one who must pay for the services and seek for reimbursement of the money you spent when you are back home.

If you are the holder of an ASSIST-CARD you simply call, 24 hours a day, 7 days a week, our local or nearest Alarm Center and request the services you need. We will then send a physician to your hotel room or make an appointment with a first-level specialist or send you to the most adequate hospital. Or provide any other of the many different services we render to travelers, such as for example track your lost luggage or pay for a ticket for a relative in case you are traveling alone and must remain hospitalized. And of course ASSIST-CARD pays for the services on the site so you do not have to disburse your own money!

Our cards are not valid neither in the country of residence, the country of issuance of the card nor in the country you are at the moment of the purchase Therefore, your card will not be valid.

For people 75 years old or over these differences are:

1) The Accidental Death Benefits included in our products are exclusively paid in case of death occurred in an accident while passenger in a public transportation means.

2) No sanitary repatriation service is provided. People 75 years old or over are entitled to sanitary transportation to the medical facility able to provide the required care, within the same country where the emergency occurred as well as to funerary repatriation.

3) The amounts for medications are not duplicated in case of hospitalization: for people 75 years old or over our Premium Card provides up to U$S 2000 and our Classic Card up to U$S 500.

4) The maximum amount for medical assistance is not raised in case of an accident: for people 75 years old or over our Premium Card provides up to U$S 15.000 and our Classic Card up to U$S 12.000.

5) For people 75 years old or over ASSIST-CARD will not provide its services in case of any surgical procedure that requires the implantation, replacement and/or repair of prosthesis or related elements as well as any complementary tests, post-chirurgical therapy, hospitalization expenses, replacement or air tickets, etc. connected to such a surgery.

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Our services will be rendered as long as you are skiing as a leisure activity and not as a competitor and you do it within authorized and regular trails.

The ASSIST-CARD assistance services are sold per blocks of days that correspond to the average duration of trips abroad, according to our experts’ research. If you are traveling for a shorter period, please purchase the block immediately above the period of your trip. For instance, if you are traveling abroad for 20 days, you must purchase the 22-days block, either for the Privileged, the Premium or the Classic card.

No. These coverages are for free for our cardholders during the validity of their card. Please see our General Conditions to find out if the product you are purchasing entitles you to any of these coverages.

All of our services are provided for free up to a maximum amount that depends on the product you purchased and on whether the need of the assistance service arises from an accident of an illness. And in this case, whether the illness is or not preexistent.